FAQ

 

How long will it take to receive my order?

Orders are processed and shipped within 2-7 business days. The arrival date depends on the selected method of shipping.

Exceptions apply: During times immediately following our frequent appearances on national television shows, orders may take up to 4 weeks to process and ship.

May I cancel my order?  What about refunds?

Orders may be canceled within 24 hours of placement UNLESS it has already been shipped. Please email info@theppretzel.com to cancel an order. We do not provide refunds.  Defective products may be returned and exchanged.

I have common food allergies. Should I be concerned?

Yes! All of our products are produced alongside common allergens and may contain eggs, wheat, milk, soy, peanuts, almonds, walnuts, pecans, and/or fragments of other tree nuts either by design or through cross contamination.

How should I store my pretzels?

To maintain freshness, store your pretzels in a cool dry place.

What shipping method should I select during the summer?

We strongly recommend shipping Next Day Air between May 15 and October 1. The Painted Pretzel will not assume responsibility for melted product shipped by any other method during this time.

Does The Painted Pretzel sell wholesale?
Yes. Please contact us for more information.

Does The Painted Pretzel take corporate orders?
Yes. Please contact us for more information.